Business
What to Automate First When AI Agents Join Your Team
AI agents are arriving inside everyday business software. Here's the order that tends to work: reading first, approved drafts second, judgment calls kept with people.
Gartner forecasts that task-specific AI agents will be built into 40% of enterprise applications by the end of this year, up from less than 5%. For a founder or sales lead, that means agents are showing up inside the CRM, the helpdesk and the inbox whether or not anyone went shopping for one. So the practical question has moved on from whether to try an agent to which piece of work to hand it first.
